Airline Satisfaction Falls For The Second Consecutive Year

Airlines have gained record revenues over the last two quarters due to a combination of soaring demand, limited supply and surging airfares.
Passengers, on the other hand, are far from satisfied, according to the J.D. Power 2023 North America Airline Satisfaction Study.
Customer satisfaction with major airlines is down significantly for a second year in a row due in large part to airfare costs, according to the study, published Wednesday.



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