Savanna Herrera was not pleased with Sen. Mitt Romney’s phone system.
She said she kept calling his office and pushed the “5” button like the voice advised but couldn’t reach a person. Then she figured she’d push the 3 button. Still didn’t work.
So, Ms. Herrera did what any other unsatisfied customer might do in the internet age: She went online and left a 1-star review of Mr. Romney, Utah Republican, on Google Maps.
Mark Eckhardt was just as dismayed by his experiences with Rep. Cori Bush’s district office in Missouri.
“No one ever works there, or answers the phone. I have driven by their office 5 times total and only once did one of their staff members slink out of the depths of that ‘office’ to greet me at the locked door, after knocking for 5 minutes. Absolutely embarrassing to the entire city of St. Louis,” he wrote in his Google Maps review of the Democratic lawmaker.
Take the average American voter, combine that with an Amazon product review-style forum where five stars max means the best, and you get Google’s reviews of the members of Congress.