Travelers, be sure to pack some patience. Chaos is still underway with Delta Air Lines, as the airline has entered its fifth day of flight cancellations and delays following Friday’s global software outage.
And while the Atlanta-based carrier is still trying to get operations in order, the U.S. Department of Transportation has opened an investigation into the recent flight disruptions, citing “the high volume of consumer complaints” the department has received against Delta.
“We have made clear to Delta that they must take care of their passengers and honor their customer service commitments,” Transportation Secretary Pete Buttigieg said in a statement Tuesday.
“This is not just the right thing to do, it’s the law, and our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld,” he added.
As of Tuesday afternoon, Delta had canceled more than 400 flights and delayed roughly 860 flights for the day, according to flight tracking website FlightAware.
In a statement to NPR, Delta Air Lines acknowledged the Department of Transportation’s notice of the investigation and said it is “fully cooperating” with the department.